Welcome to the Online Reporting System!
Please Note: We have documented some technology errors with this On-Line Reporting System. If you encounter issues, please telephone our main reporting line at 503-588-6421 during business hours and staff will take your report.
Complaint Confidentiality Policy
The City's enforcement-related confidentiality policy is based on State of Oregon public records' statutes. Enforcement records are public records but the name of complainant is exempt from disclosure. The exemption is entitled: "information submitted to a public body in confidence." As such, any record that identifies a complainant is exempt from disclosure. However, notes in a file or a complaint letter that does not specifically identify the complainant may be disclosed.
The City will disclose the complainant's name if required under a valid court order or if that person is going to be a witness in an enforcement case - the "right of cross examination" requires this provision.
Complaint Follow-up Process
Funding for this program has been reduced in the City's current budget. Complaints will be resolved as quickly and effectively as possible using available resources. However, enforcement of violations for tall grass and weeds and noxious vegetation, abandoned shopping carts, and illegal signs may take longer to resolve or not be resolved at all.
After you have submitted a new complaint, you will be given a case number that you should keep for future reference. You can use the case number to check on the status of your complaint by going to the Online Search Page and entering the number in the appropriate field.
Thank You. If you need further assistance, don't hesitate to call us at 503-588-6421.