Welcome to the Online Reporting System!
NOTE: EFFECTIVE MAY 1, 2012, ANONYMOUS COMPLAINTS WILL NO LONGER BE PROCESSED. THE PERSON SUBMITTING THE COMPLAINT WILL NEED TO PROVIDE THEIR NAME, ADDRESS AND CONTACT PHONE NUMBER.
Complaint Confidentiality Policy
The City's enforcement-related confidentiality policy is based on State of Oregon public records' statutes. Enforcement records are public records but the name of complainant is exempt from disclosure. The exemption is entitled: "information submitted to a public body in confidence." As such, any record that identifies a complainant is exempt from disclosure. However, notes in a file or a complaint letter that does not specifically identify the complainant may be disclosed.
The City will disclose the complainant's name if required under a valid court order or if that person is going to be a witness in an enforcement case - the "right of cross examination" requires this provision.
Complaint Follow-up Process
After you have submitted a new complaint, you will be given a case number that you should keep for future reference. You can use the case number to check on the status of your complaint by going to the Online Search Page and entering the number in the appropriate field.
Thank You. If you need further assistance, don't hesitate to call us at 503-588-6421.