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Willamette Valley 9-1-1 
 

503.378.1911

- Mission Statement -

To Provide Efficient and Effective Public Safety Call Reception, Dispatch and Communications Support Services for the Citizens and User Agencies of Lincoln, Marion and Polk Counties.

How We Function Related Links When to Call 9-1-1, Emergency Prep..
Area Map and Links to Our Clients Stats and Graphs Employment Opportunities

The Willamette Valley Communications Center (WVCC) is a regional center, providing 9-1-1 call answering and public safety dispatching services for twenty-nine police, fire and medical agencies.


WVCC Was Formed..

In 1991 through the consolidation of three area dispatch centers: Mid-Polk 9-1-1, serving most of Polk County, METCOM (Salem Metropolitan Communications Agency), serving the Marion County Sheriff and Marion County Fire Dist #1, and the City of Salem dispatch center. In July of 2012, Lincoln County agencies previously served by Lincom 9-1-1 also joined the WVCC family. WVCC is a division of the Salem Police Department; its 70.5 member staff are all employees of the City of Salem.

WVCC is Divided into Three Sections..

Dispatch Operations Section -


55 call takers and dispatchers who are trained and certified by the State of Oregon in Telecommunications and Emergency Medical Dispatch protocol which enables them to provide medical instruction to callers while paramedics are en route responding. Six Shift Supervisors, a Training Coordinator and an Operations Manager all work towards providing emergency call and incident handling

Technical Services Section -


2 technical support staff, the Technical Services Manager and a Project Manager work to ensure computer, telephone, radio and mapping systems are all kept current for emergency response to events.

Administration -


Consists of the Director and two administrative assistants.

WVCC Also..

Contracts its CAD (Computer Aided Dispatch) system to Lincoln City Police Department in Lincoln County. Through these cooperative efforts, WVCC is able to offer a higher level of technical support than would otherwise be possible.
Policy and operational guidance is provided by an advisory board.


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