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Public Works Department 
 

Public Works Department

The City of Salem Public Works Department constructs and maintains the infrastructure necessary for the basic urban needs of the Salem metropolitan area. This includes a safe and reliable road system, healthy and plentiful water supplies, a well-functioning storm drainage system, and proper treatment of wastewater.

Please call Public Works Dispatch if you discover problems with your streets, water, or sewer service. If you need to request the start or cancelation of utility services or you have questions about your utility bill, please contact Customer Services.

For emergencies call Dispatch at 503-588-6333
Do not use email to report emergency conditions.

 Office

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Public Works Office

The main office for the City of Salem Public Works Department is at the Vern Miller Civic Center in Room 325.

Hours

8 a.m.–5 p.m.
Monday–Friday

Phone

503-588-6211

Fax

503‑588‑6025

Address

Room 325
555 Liberty Street SE
Salem, Oregon 97301

 

 Dispatch

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Contact Public Works Dispatch

When Should I Call Dispatch?

If you have a City infrastructure problem such as a broken pipe, pothole, or environmental spill to report, call the Dispatch Communications Center.

Hours
7 days a week
24 hours a day

Phone
503-588-6333

If you have a non-emergency issue to report, you may send an email to service@cityofsalem.net. Please include in your email what the issue is, an address or the location of the issue, and contact information including telephone number. Please do not send email messages for emergencies or inspections.

The Dispatch Communications Center is in operation 24 hours a day, 7 days a week, 365 days a year. The Dispatch Communications Center is responsible for dispatching field crews and responding to an average of 20,000 customers annually who call with inquiries or to report a problem.

 Customer Services

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Contact Customer Services Utility Billing

Hours

Monday–Friday
8 a.m.–5 p.m.

Phone

503-588-6099

Mailing Addresses

Mail check payments to:

City of Salem Utility Billing
PO Box 2795
Portland OR 97208-2795

Mail other correspondence to:

City of Salem Public Works Utility Billing
1410 20th Street SE
Salem OR 97302-1200

Pay in Person

City of Salem Finance
555 Liberty Street SE, Room 230
Salem OR 97301-3513

Pay Online

https://egov.cityofsalem.net/eebpp

Email

UtilityBilling@cityofsalem.net
Please do not email time-sensitive issues.

 Parks Operations

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Contact Parks Operations

Phone

503-588-6336

Address

Building 14
1460 20th Street SE
Salem, Oregon 97302

Hours

8 a.m.–5 p.m.
Monday–Friday

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