Apply for Low-Income Utility Assistance

​If you are experiencing a short-term need for payment assistance, you can contact one of the local service agencies listed below to apply for aid. This financial assistance can be used to pay your City of Salem utility bill.

Households are limited to receiving a maximum of $150 of assistance during a 12-month cycle, and each agency has its own eligibility rules.

​Service agencies

Salvation Army

Joshua Guerin
503-585-6688
​​1977 Front Street SE
Salem, OR 97301

Monday–Wednesday
1:00–3:00 pm.
Thursday–Friday
9:00 a.m.–3:00 p.m.

Must provide:

  • Proof of income
  • Proof of age (over 18 years old)
  • City of Salem utility shut off notice

St. Vincent de Paul

503-364-3210
​3745 Portland Road NE
Salem, OR 97301

Monday–Friday
10:00 a.m.–2:00 p.m.

Must provide:

  • ​​City of Salem utility shut off notice

​More information

If you have any questions or would like more information about the low-income assistance or wastewater rate assistance program, please contact Customer Services Utility Billing. 

Help others by donating to the program

Learn how you can help support the low-income utility assistance program.

Contact us

Customer Services Utility BillingPublic Works Department
Monday–Friday
8:00 a.m.–5:00 p.m.
1410 20th Street SE Building 2
Salem OR 97302-1200
Mail payments to:
P.O. Box 2795
Portland OR 97208-2795
Phone: