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Utility Billing 
 

The Utility Billing E-payment system will be unavailable every Saturday morning between 2:45 a.m. and 5:15 a.m. due to maintenance.

If you have received a shut off notice or need to have payments posted immediately, please call the Customer Service Section at 503-588-6099 or pay in person at the Civic Center, 555 Liberty Street SE, Room 230.

If you would like to sign up for automatic bill pay, click here

 View Account and/or Make Payment Image link to View Account and / or make a payment.    

 
To make a payment via telephone, call 1-800-430-1378.
 

 FAQs

AnswerFilter
Expand/Collapse Question : A. The 1-800-430-1378 number is not working/does not recognize my account number. ‎(1)
Expand/Collapse Question : B. The website is not working/does not recognize my account. ‎(1)
Expand/Collapse Question : C. Where can I find my security code? ‎(1)
Expand/Collapse Question : D. How do I sign up for automatic bill pay? ‎(1)
Expand/Collapse Question : E. How do I create a recurring payment? ‎(1)
Expand/Collapse Question : F. How do I change my recurring utility e-payment? ‎(1)
Expand/Collapse Question : G. How do I edit my saved credit card or bank account information – on the web? ‎(1)
Expand/Collapse Question : H. How do I edit my saved bank account information - by phone? ‎(1)
Expand/Collapse Question : I. How do I edit my saved credit card information - by phone ‎(1)
Expand/Collapse Question : J. What is the 72-hour delay? ‎(1)
Expand/Collapse Question : K. How do I make payment arrangements if I can not pay on time? ‎(1)
Expand/Collapse Question : L. How do I get my payment to post today? ‎(1)
Expand/Collapse Question : M. How do I look up a payment confirmation number? ‎(1)
Expand/Collapse Question : N. How do I stop a payment entered incorrectly, i.e. $4,287.00 instead of  $42.87 ‎(1)
Expand/Collapse Question : O. Why isn’t my e-payment applied to my Utility account? ‎(1)
Expand/Collapse Question : P. How do I request a refund? ‎(1)
Expand/Collapse Question : Q. I didn't receive my bill in the mail. How do I request a copy? ‎(1)
Expand/Collapse Question : R. What are the browser requirements? ‎(1)
Expand/Collapse Question : S. How do I change my email address in the epay system – on the web? ‎(1)

Payment Options
Online payments can be made with Visa, MasterCard and eChecks.
VISA Master Card

If you are having trouble making a utility billing payment or accessing your account, please contact the Public Works Department.

Browser Requirements (effective May 14, 2011)
In order to  make an online payment for your utility bill, you must be using one of the following browsers: Firefox version 3.5; Microsoft Internet Explorer 6.0, 7.0, or 8.0; Netscape Navigator version 7.0 Chrome version 10 or Safari version, 3.2.1. Also, your browser must be enabled for both JavaScript and Cookies. To enable your browser for JavaScript or Cookies, please consult your browser documentation.

 

Mailing Addresses
To send a check for payment of water and sewer services, mail to:

City of Salem Utility Billing
PO Box 2795
Portland OR 97208-2795

To send Automatic Bill Pay (ABP) information, mail to:

City of Salem Finance Department
555 Liberty Street SE, Room 230
Salem OR 97301

To send other correspondence, mail to:

City of Salem Public Works Department
1410 20th Street SE
Salem OR 97302-1200

 

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