Frequently Asked Questions

What is 9-1-1?

9-1-1 is the national telephone number to summon police, fire, or medical personnel. With 9-1-1 you need to remember only one telephone number to summon help. 9-1-1 is TDD accessible. TeleLanguage translation service is also available for non-English speakers.

When should you use 9-1-1?

9-1-1 should only be used when seconds count. Examples are an injury or illness requiring immediate medical attention, a fire, any crime in progress or a serious traffic accident.

When you call 9-1-1:

Stay calm, describe the emergency, give the exact location, answer all questions, know the phone number at your location and follow instructions.

When should you use the Police or Fire business telephone number?

Use your police or fire department’s seven-digit non-emergency telephone number for non-emergency situations and information. Examples of when to use the business numbers are, a crime that is not occurring at the time you call, non-emergency ambulance transfers, noise complaints, nuisance burning, calls for police or fire information.

Because our center answers phones for such a large area, when you use the police or fire business telephone number, you many have to wait for a live operator to assist you. Don't hang up the phone; your call is answered in the order that it is received.

How do I know if it's okay to burn yard clippings or agriculture by-products?

You should call 503-588-6420 and listen to the recorded message. Each morning at approximately 8 a.m. the information is updated with information received from DEQ about burning for the day.

What is the 75¢ phone tax?

The Emergency Communications Tax, for any line capable of accessing 9-1-1 services, is used to operate local Public Safety Answering Points (PSAPs) and statewide enhanced 9-1-1. For more information on it read about the State 9-1-1 Program.

Did you know that cellular telephone users have a special need to make sure they know where the emergency assistance is needed when they call 9-1-1?

Unlike standard telephone service, cellular telephones are not currently equipped to take advantage of enhancements that enable 9-1-1 personnel to determine the location of the caller. This is why cellular phone users must know where the help is needed.