Building Permit Quality Assurance Program

As the only Building Division in Oregon accredited by the International Accreditation Service (IAS), you can be confident that Salem’s building permit processes demonstrate the highest levels of service and value. ​The IAS accreditation means Salem has been independently evaluated for its technical competence and quality of service.

The heart of accreditation is establishing quality control standards and regular monitoring of processes against those standards.

Standards

The standards listed here are goals and not guarantees.

Permit application standards

  • Verification of
    • Construction Contractor Board (CCB) numbers
    • Job site information
    • Contact information
    • Signatures information
    • Fee calculations
  • Consistent construction document intake

Plan review standards

  • License verification – licenses of design professionals will be verified during the review process.
  • Residential structures – Initial comments on plan reviews will be sent within 10 business days.
  • Commercial structures – Initial comments on plan reviews will be sent within 20 business days.

Inspection standards

  • Next day inspections – Inspections will be scheduled on the next business day, whenever possible.
  • Same day inspections – Inspections will be scheduled on the same business day when the request is made by 5 a.m.

Quality assurance

The purpose of the quality assurance program is to provide you assurance that:

  • The construction complies with the design in the approved construction documents.
  • Building code application has been applied consistently.

To maintain the established standards and continuously improve processes, the Building & Safety Division audits:

  • Staff work on a monthly basis
  • Procedure documentation on an annual basis
  • Compliance with established service goals on a monthly basis

Service goal compliance graphs for initial plan review comments

The documents below show the turn-around time for initial plan review comments for residential and commerical structures.

  
  
  
Building and Safety Milestone Report for First Review Comments - 201874 KB12/4/2018
Building and Safety Milestone Report for First Review Comments - 2017123 KB12/31/2017
Building and Safety Milestone Report for First Review Comments - 201647 KB12/31/2016
Building and Safety Milestone Report for First Review Comments - 201546 KB12/31/2015

Checklists

Plan reviewers and inspectors use checklists to ensure consistency in code application.

Plan review and documentation checklists 

  
  
  
Commercial Building Plans and Documentation Checklist33 KB4/9/2018
Fire Plans and Documentation Checklist23 KB4/9/2018
Manufactured Home Plans and Documentation Checklist32 KB4/9/2018
Mechanical-Commercial Plans and Documentation Checklist24 KB4/9/2018
Quality Assurance Plan Review Checklist-Commercial261 KB9/20/2018
Quality Assurance Plan Review Checklist-Residential194 KB9/20/2018
Radon Mitigation Plan Review Checklist754 KB9/20/2018
Residential Building Plans and Documentation Checklist31 KB4/9/2018
Sign Permit Plans and Documentation Checklist29 KB4/9/2018

Inspection checklists

  
  
  
Wood Framed Commercial Structural Inspection Checklist265 KB11/15/2018
Wood Framed Homes Mechanical Inspection Checklist172 KB10/4/2018
Wood Framed Homes-Electrical Inspection Checklist230 KB9/24/2018
Wood Framed Homes-Plumbing Inspection Checklist181 KB10/15/2018
Wood Framed Homes-Structural Inspection Checklist246 KB10/8/2018
Wood Framed-Commercial Mechanical Inspection Checklist113 KB10/4/2018

Contact us

Permit Application Center
General Questions
Monday–Friday
8:00 a.m.–5:00 p.m.

Permit/License Processing
Monday–Friday
8:00 a.m.–4:00 p.m.

Plans Intake
Monday–Friday
9:00 a.m.–4:00 p.m.
555 Liberty ST SE RM 320
Salem OR 97301
Mail payments to:
PO Box 3405
Portland OR 97208
Phone: