Construction projects can sometimes create challenges between you and the people you hire or between you and your neighbors. Your first step should be to talk with the person about the problem before filing a formal complaint.
If you decide to make a formal complaint, you may need to work with more than one agency. Most licensing agencies have specific guidelines about the types of complaints they will investigate and the process they will use. Your complaint may become a public record.
Work performed without a permit
If you suspect someone is working without a permit when one is required:
- You can search for permits by address on Salem Permit, License, & Application Services Home (SPLASH). Type only the house number and street name, e.g. 555 Liberty rather than 555 Liberty St NE.
- You can contact the Permit Application Center to verify the existence of a permit and start an investigation.
Violation of City code
If you have a concern about zoning code violations, property maintenance, or other City requirements, you can file a report with the Code Compliance Department.
Faulty or incomplete contractor work
If you think a licensed contractor has failed to do the promised work or has completed the work improperly, you can file a complaint with the Oregon Construction Contractors Board (OCCB) as follows:
- Get the contractor's CCB license number. If the contractor does not have a CCB number, he or she is not licensed and you should contact an attorney.
- Notify the contractor by certified mail that you intend to file a complaint with the OCCB.
- Wait 30 days after you mail the notice to file the complaint.
- File a complaint with the OCCB.
Work performed by unlicensed tradesman
You can complain to the Oregon Building Codes Division about safety code violations related to work being done by unlicensed electricians, plumbers, boilermakers, elevator contractors, and manufactured structure installers.
Violation of architecture law
You can file a complaint with the Oregon State Board of Architect Examiners office if you believe that the Oregon architecture law has been broken. To resolve a disagreement about your contract with an architect, you will need to contact an attorney.
Violation of state laws by professional engineers and land surveyors
Filing a complaint with the Oregon State Board of Examiners for Engineering and Land Surveying (OSBEELS) opens an investigation against a professional engineer, land surveyor or photogrammetric mapping professional.