Let us know your concerns about the Salem Police Department. The Salem Police Department is committed to providing courteous and effective service to all Salem residents. Police employees are expected to treat every individual with respect, courtesy, and dignity.
Make a complaint
You can submit a complaint using one of the methods below.
Talk to a person about your experience
Submit by mail
- Fill out a paper form, and mail it to the department at:
Salem Police Department
555 Liberty ST SE RM 130
Salem OR 97301
If you are not comfortable speaking to the police department, you can contact the Community Police Review Board Liaison to assist you at 503-588-6255.
If your complaint involves acts of discrimination by employees, additional assistance is available from the Salem Area Human Rights Commission at 503-540-2371.
What to include in your complaint
Please include the following information with your complaint:
- Your name, address, and telephone number so that you can be contacted for additional information, and notified of the outcome of the investigation.
- A description of what happened.
- When and where the incident occurred.
- The name(s) of the officer(s) or employee(s).
- The names of any witnesses, including addresses and telephone numbers, if available.
- Police report number, if you have one.
- Any other pertinent information about the incident.
Your identity and the nature of your complaint will only be shared with others who need to know, including the persons directly involved in the incident, their supervisor(s) and the Chief of Police.
How your complaint is processed
Once the Salem Police Department receives your complaint, we will:
Review the complaint
Your complaint will be reviewed and the employee will be notified of the nature of the complaint. Your complaint will be taken very seriously. Sometimes a complaint is a simple misunderstanding, and other times a formal investigation and report will be required.
Salem Police Department employees are held accountable to professional standards included in:
- The department’s written policies and procedures
- Contemporary police training
- Federal, state and local laws
The internal affairs process cannot address complaints about legal issues such as whether a citation should have been issued, or finding guilt or innocence in a criminal case. Those concerns must be addressed by a court of law.
Assign the investigation
Your complaint may be investigated by the Internal Affairs sergeant, or by the supervisor of the employee involved.
Investigate the complaint
The officer(s) or other employee(s) will be interviewed, as well as witnesses and others with relevant information. You may be contacted for additional information during the investigation. It is our goal to complete investigations within 45 days of receiving the complaint. It may take additional time, if delays occur, such as difficulty locating witnesses. You may call the Internal Affairs office at any time to check on the progress of the investigation.
Report the findings
You will receive a letter or phone call from the Internal Affairs Investigator describing the results of the investigation. The investigator will write a report describing the complaint and the results of the investigation. The report will be reviewed by the employee’s supervisor and the Chief of Police. A record of the complaint is maintained and is available for supervisory review of employee performance. If it is determined that a violation or misconduct has occurred, the employee may face disciplinary action.
Appeal to the Community Police Review Board
If you are not satisfied with the results of the Salem Police Department investigation, you may contact the Community Police Review Board Liaison (CPRB) to appeal the decision. The phone number is 503-588-6255.
CPRB is a panel of citizens, appointed by the city council to review complaints where the complainant is not satisfied with the results of the police internal investigation.
To participate in the
CPRB process you must:
Make your request within 90 days of the date you were informed by the police department of the investigation results.
Sign a release of information and agree to waive your rights regarding the disclosure of this information to the
Attend a hearing. A hearing date will be scheduled within 30 days of your request. The hearing is open to the public. You and up to 2 witnesses may testify before the
CPRB will discuss the complaint in a closed session. You will receive notification when the final report is available. You may be present at the next
CPRB meeting when the report is presented.
CPRB may make recommendations regarding the complaint to the Chief of Police and the City Manager.
Online Complaint Form