The City partners with U.S. Bank to allow electronic payments from your checking or savings account using a system called ePayments. When you use this system, U.S. Bank will transfer the amount you authorize directly from your checking or savings account to the City of Salem.
The City uses a variety of systems to track and process payments. These instructions are specifically for the ePayments system only. To learn which payment system you need to use, first select the type of payment you would like to make.
Payment posting
Online transactions may take three business days to process.
If you want your payment to be posted immediately, you must pay in person at the City’s Finance Office during business hours.
Find your customer number and address code
Your customer number and address code are located on the upper left side of your invoice or the return payment stub.
Request an invoice or a refund
If you did not receive your invoice, call or email the Finance Office.
To request a refund, call or email the Finance Office.
How to use the ePayments online system
The ePayments website allows you to create and edit recurring payments.
Login to the ePayments system
-
Open the ePayments website in a web browser.
- Select the type of invoice you are paying.
- Click the [Pay Online] button.
- Log in with your customer number and address code.
- The
Make a Payment tab is displayed.
Create a recurring payment
After logging into the system, from the Make a Payment screen:
- In the
Frequency dropdown list, select “Recurring Payment.”
- In the
Frequency Options dropdown list, select how often you want to make the payment.
- Type the recurring payment amount.
- In the
Next Payment Date box, type the date you want the recurring payment to start.
- Select the duration for the recurring payment.
- Select the saved payment method you would like to use from the dropdown list, or click the
Use a New Payment Account link and follow the prompts to enter the necessary information.
- Type your email address.
- Click the red [Continue] button.
- Follow the prompts to review and confirm the recurring payment information.
Edit a recurring payment
After logging into the system, from the Make a Payment screen:
-
Click the
My Account tab at the top right of the page to see your saved account information.
- To change your payment frequency, amount or type:
- Click the
Scheduled Payments link.
- Next to the recurring payment you want to modify, click the
Edit link.
- Follow the prompts to review and confirm the recurring payment information.
- To change your payment method:
- Click the
Payment Methods link.
- Next to the credit card or bank account you want to modify, click the
Edit link.
- Follow the prompts to review and confirm the recurring payment information.
Cancel a payment
Only payments in
Pending status can be canceled. After logging into the system, from the Make a Payment screen:
- Click the
My Account tab at the top right of the page to see your saved account information.
- To change your payment frequency, amount or type:
- Click the
Scheduled Payments link.
- Next to the recurring payment you want to modify, click the
Cancel link.
- Click the red [Cancel Payment] button to cancel a pending payment.
Look up a payment confirmation number
After logging into the system, from the Make a Payment screen:
- Click the
My Account tab at the top right of the page to see your saved account information.
- To change your payment frequency, amount or type:
- Click the
Scheduled Payments link.
- Next to the recurring payment you want to modify, click the
Cancel link.
- Click the red [Cancel Payment] button to cancel a pending payment.
Technical support
Browser requirements:
Technical support including browser requirements.
Website problems: If the ePayment website is not working or does not recognize your account, please report the problem to the Finance Office.
Online help: Get ePayment website help.
