Help with Online ePayment Service Questions

The City partners with U.S. Bank to allow electronic payments from your checking or savings account using a system called ePayments. When you use this system, U.S. Bank will transfer the amount you authorize directly from your checking or savings account to the City of Salem.

​The City uses a variety of systems to track and process payments. These instructions are specifically for the ePayments system only. To learn which payment system you need to use, first select the type of payment you would like to make.

Payment posting

Online transactions may take three business days to process.

If you want your payment to be posted immediately, you must pay in person at the City’s Finance Office during business hours. 

Find your customer number and address code

Your customer number and address code are located on the upper left side of your invoice or the return payment stub.

Request an invoice or a refund

If you did not receive your invoice, call or email the Finance Office.

To request a refund, call or email the Finance Office.

How to use the ePayments online system

The ePayments website allows you to create and edit recurring payments.

Login to the ePayments system

  • Open the ePayments website in a web browser.
  • Select the type of invoice you are paying.
  • Click the [Pay Online] button.
  • Log in with your customer number and address code.
  • The Make a Payment tab is displayed.

Create a recurring payment 

After logging into the system, from the Make a Payment screen:   

  • In the Frequency dropdown list, select “Recurring Payment.”
  • In the Frequency Options dropdown list, select how often you want to make the payment.
  • Type the recurring payment amount.
  • In the Next Payment Date box, type the date you want the recurring payment to start.
  • Select the duration for the recurring payment.
  • Select the saved payment method you would like to use from the dropdown list, or click the Use a New Payment Account link and follow the prompts to enter the necessary information.
  • Type your email address.
  • Click the red [Continue] button.
  • Follow the prompts to review and confirm the recurring payment information.

Edit a recurring payment

After logging into the system, from the Make a Payment screen:  

  • Click the My Account tab at the top right of the page to see your saved account information.
  • To change your payment frequency, amount or type:
    • Click the Scheduled Payments link.
    • Next to the recurring payment you want to modify, click the Edit link.
    • Follow the prompts to review and confirm the recurring payment information.
  • To change your payment method:
    • Click the Payment Methods link.
    • Next to the credit card or bank account you want to modify, click the Edit link.
    • Follow the prompts to review and confirm the recurring payment information.

Cancel a payment

Only payments in Pending status can be canceled. After logging into the system, from the Make a Payment screen:  

  • Click the My Account tab at the top right of the page to see your saved account information.
  • To change your payment frequency, amount or type:
    • Click the Scheduled Payments link.
    • Next to the recurring payment you want to modify, click the Cancel link.
    • Click the red [Cancel Payment] button to cancel a pending payment.

Look up a payment confirmation number

After logging into the system, from the Make a Payment screen:  

  • Click the My Account tab at the top right of the page to see your saved account information.
  • To change your payment frequency, amount or type:
    • Click the Scheduled Payments link.
    • Next to the recurring payment you want to modify, click the Cancel link.
    • Click the red [Cancel Payment] button to cancel a pending payment.

Technical support

Browser requirements: Technical support including browser requirements.

Website problems: If the ePayment website is not working or does not recognize your account, please report the problem to the Finance Office.

Online helpGet ePayment website help

Contact us

Finance Office
Monday–Friday
7:30 a.m.–5:00 p.m. (payment counter)
8:00 a.m.–5:00 p.m. (phone)
555 Liberty ST SE RM 230
Salem OR 97301
Mailing address:
Accounts Receivable
PO Box 3256
Portland OR 97208-3256
Phone: