Help with Phone ePayment Service Questions

The City partners with U.S. Bank to allow electronic payments from your checking or savings account using a system called ePayments. When you use this system, U.S. Bank will transfer the amount you authorize directly from your checking or savings account to the City of Salem.

​The City uses a variety of systems to track and process payments. These instructions are specifically for the ePayments system only. To learn which payment system you need to use, first select the type of payment you would like to make.

Payment posting

Phone transactions may take three business days to process.

If you want your payment to be posted immediately, you must pay in person at the City's Finance Office during business hours. 

Find your customer number and address code

Your customer number and address code are located on the upper left side of your invoice or the return payment stub.

Request an invoice or a refund

If you did not receive your invoice, call or email the Finance Office.

To request a refund, call or email the Finance Office.

Working with the phone system

The phone systems allows you to edit saved payment information.

Log in to the ePayments system

  • Call 1-800-430-1685.
  • Follow the prompts to select English or Spanish.
  • Follow the prompts to log in with your customer number and address code.

Edit a payment method account

After logging into the system:  

  • Press [2] to manage your saved payment accounts.
  • The system will read a list of payment accounts. Select the account you want to edit.
  • The system will read the following to you for the account you selected:
    • The routing transit number
    • Account ending numbers
    • Account type
    • Account category
  • Choose the desired action:
    • To delete the account, press [1].
    • To change the routing transit number, press [2].
    • To change the account number, press [3].
    • To change the account type, press [4].
    • To change the account category, press [5].
    • To select a different account, press [6].

Contact us

Finance Office
Monday–Friday
7:30 a.m.–5:00 p.m. (payment counter)
8:00 a.m.–5:00 p.m. (phone)
555 Liberty ST SE RM 230
Salem OR 97301
Mailing address:
Accounts Receivable
PO Box 3256
Portland OR 97208-3256
Phone: