Past Due or Disconnected Utility Services

Unable to pay your utility bill

If you are unable to pay your utility bill, contact Customer Services Utility Billing to inquire about eligibility for payment arrangements or payment assistance.

Utility bill due date

Utility bills are due 25 days after the billed date. If your payment is not received by the 25th day, or the next business day, a utility delinquency reminder notice is mailed to the customer providing an additional 7 days to pay the delinquent balance.

If your payment is not received 7 days after the delinquency reminder, a utility delinquency notice is mailed to the customer. The utility delinquency notice provides a date in which the payment must be received. If payment is not received by the date on the notice, service will be disconnected for nonpayment and/or the delinquent balance will be referred to a collection agency.

Unable to pay by due date

If you are unable to pay your bill by the due date, or need additional time to pay, please contact Customer Services Utility Billing to inquire about eligibility for payment arrangements or payment assistance.

Disconnected for nonpayment

If your water service has been disconnected for nonpayment, service will only be reinstated if the following items have been completed:

  • The outstanding balance is paid in full
  • Any and all fees are paid in full

Payment options for disconnected service

Do not mail your payment if your water service has been disconnected for nonpayment. Salem must receive your payment by 5 p.m., to have service reinstated the same day. If payment is received after 5 p.m., service will be reinstated the next business day.

To make a payment on your account, you may choose one of the following options:

  • In person at City of Salem Finance, 555 Liberty ST SE, Room 230
  • By calling 1-800-430-1387
  • Online, 24 hours a day/7 days a week

If you choose to pay by phone or online, you must call Customer Services Utility Billing by 5 p.m. Monday through Friday, excluding holidays, and provide the following information:

  • Confirmation number
  • Amount of your payment

Contact us

Customer Services Utility BillingPublic Works Department
Monday–Friday
8:00 a.m.–5:00 p.m.
Mail payments to:
P.O. Box 2795
Portland OR 97208-2795
Phone: