Public Records Request Portal Makes Submitting and Tracking Your Record Requests Easier


​ A new Public Records Request portal will make it easier to submit, track and pay for requests starting June 1.

"People who make multiple requests will love this," said Bria Dezotell, Enterprise Business Systems Analyst.

One of the goals of the new system is to remove as much paper as possible from the request process. Default delivery of records will be in electronic form,

Another goal is to make the process easier for the requestor.  This system is available 24/7 to allow the requestor the ability to follow the progress of their request when the timing is convenient for them.

The new Public Records Request portal is mobile-friendly, with a simplified interface. Choose "Submit a Request" from the Public Records Menu and you can refine your request based on the type of records you are looking for.  Once you have created an account, log in to "My Public Records Center," and you'll have quick access to your requests, invoices and customer account information.

One new feature will be the ability to pay online via credit or debit card. Requests will no longer require a trip to City Hall to make payment or to the Post Office to mail a check.

This is just one of the recent measures implemented by the City to make it easier for the public to access City information online from wherever they are.  With our current climate of contactless transactions to stop the spread of COVID-19, this system provides that from start to finish.

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555 Liberty ST SE RM 220
Salem OR 97301
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