Report a Concern about Your Building Permit

The Building & Safety Division is committed to providing the highest quality customer service while maintaining high standards of safety for new and existing structures.  

If your experience during the permit process falls below your expectations for high quality service, please use the form below to submit your concern.

Your issue will be reviewed by division management and you will be contacted within three business days.

Contact us

Permit Application Center
General Questions
Monday–Friday
8:00 a.m.–5:00 p.m.

Permit/License Processing
Monday–Friday
8:00 a.m.–4:00 p.m.

Plans Intake
Monday–Friday
9:00 a.m.–4:00 p.m.
555 Liberty ST SE RM 320
Salem OR 97301
Mail payments to:
PO Box 3405
Portland OR 97208
Phone: