Report Neighborhood Problems

​Sale​m promotes safe and desirable neighborhoods for all members in our community by investigating reports of specific code violations. Staff give priority to reports where public safety and health are at risk.

​Common neighborhood concerns

Submit a neighborhood complaint

• Call
• Online reporting tool

Please Note: We have documented some technology errors with the online reporting system. If you encounter issues, please telephone our main reporting line during business hours, and staff will take your report.

​Co​mplaint​ confidentiality policy

​The City’s enforcement-related confidentiality policy is based on State of Oregon public records’ statutes. Enforcement records are public records, but the name of complaint is exempt from disclosure. The exemption is entitled “information submitted to a public body in confidence.” As such, any record that identifies a complainant is exempt from disclosure. However, notes in a file or a complaint letter, that does not specifically identify the complainant, may be disclosed.

The City will disclose the complainant’s name if required under a valid court order or if that person is going to be a witness in an enforcement case​—the “right of cross examination” requires this provision.

​Additional information

Once a complaint is submitted using the online reporting method, you will receive a case number to keep for future reference. You can use this case number to check the status of your complaint​.