The Salem Public Library (SPL) is customer-focused and delivers positive experiences. Our employees are knowledgeable and seek to understand our users' needs and points of view. We demonstrate friendliness, reliability, provide convenient and timely service, and are proactive in offering options and solutions to the public and each other. We are committed to accessibility.
Adaptation and innovation
We remain nimble and responsive to a changing environment. We find innovative ways to keep our services and technology contemporary and vibrant.
Freedom to know
We provide free and equal access to library resources and facilities to people from all walks of life. We support the open exchange of information and of ideas that represent multiple points of view. Our employees handle requests for information in a manner that protects and respects every user's right to know and right to read. We strive to eliminate language barriers to library services.
Integrity and trust
We serve the residents of the City of Salem with financial and professional integrity. Our employees operate the library system efficiently and effectively.
Staff and volunteer appreciation
We recognize that the library's employees and volunteers are our most valuable resources. Therefore, we treat each other with respect. We value team work. We encourage and provide opportunities for all to pursue their personal and professional goals. We maintain open and honest communication. We attract, celebrate, and retain outstanding team members.
Be a valuable community member
SPL actively seeks to forge partnerships with public, private, and non-profit organizations throughout the community. We vigorously seek opportunities to connect with residents in all areas of our community with information about library services and programs.
We aspire to be adaptive and culturally astute. We promote and protect diversity of ideas in an inclusive environment. We value all aspects of our community's diversity and strive to reflect that diversity in the full spectrum of resources and services we provide.