Trouble Paying Your Utilities? Help is Available Categories: News February 12, 2021 This article was published more than 10 months ago. This article is from our archives, and may not include the most recent information. For the latest updates, please select a topic from the menu or read recent news. Have you been financially harmed by the COVID-19 pandemic or other circumstances? Do you need help paying your past-due balance? You have options and City of Salem can help with:special payment arrangementsup to $500 toward past-due bills through July 31, 2021monthly discounts for qualifying elderly or disabled customersgrants and other help for local small and nonprofit businessesContacts Please call between 8 a.m. and 5 p.m. weekdays: Residential customers: utility help or 503-588-6099 Business customers: 503-540-2480