Water Service Questions About COVID-19


You can count on us. Our City will continue to provide emergency response, public safety and other essential services, including water service to all customers. Check the City's COVID-19 information center for all City service impacts.

Questions about water service provided by the City

How can I temporarily suspend my service?

Commercial customers whose business has closed due to the COVID-19 pandemic may request a temporary suspension of service while their business is closed. This is also available for residential customers who may be unexpectedly away from home for more than one month. For assistance, please call Customer Services Utility Billing at 503-588-6099.

Will the City shut-off my water?

Through August 31, 2020, the City will not shut-off water service to customers due to non-payment to ensure residents can wash frequently in accordance with the Centers for Disease Control's recommended sanitation practices while at home. 

How can I change or turn off auto payment on my utility bill?

Customers can perform this task by logging into their profile on the e-payment website.  Use the online resource guide to get detailed instructions.

Can COVID-19 be transmitted in drinking water?

According to the Oregon Health Authority, the COVID-19 virus has not been detected in drinking water. If a water supplier is meeting all current standards it is considered safe to drink.

Can we flush wipes?

No. Wipes clog pipes and lead to sewer system overflows. The EPA has been receiving reports from cities experiencing sewer system overflows due to the increased use and flushing of wipes. Disinfectants in wipes also have the potential to harm microorganisms the wastewater treatment process depends on to clean the water. Please, do your part! Keep the wipes out of sewer pipes by disposing of them in the trash.