Salem, Oregon
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Customer Services Utility Billing
503-588-6099
Mail Payments to:
P.O. Box 2795
Portland, OR 97208-2795
Hours
Monday - Friday
8 a.m. - 5 p.m.
Utility Billing Payments Information
Attention Utility Customers
Due to a miscalculation in setting some users’ annual wastewater volume, the initial bill sent to those customers for May utility use was inaccurate. We worked with our vendor to fix this issue, and users who were overbilled were issued a second, corrected bill. We are notifying those customers directly and providing instructions on how to proceed.
If you have any questions or suspect your account has been affected, please contact our Utility Customer Care Team at 503-588-6099, Monday through Friday, 8 a.m. to 5 p.m.
Options for Utility Payments
Online Sign-Up and One-Time Pay
City of Salem utility customers have the option to Sign Up and create a user profile for utility billing online payment services. As a registered user, you can view utility bills, see your account history, make payments and elect to enroll in paperless billing.
Where to Sign Up for an online account
- Open the Sign Up page in a web browser
- Select the "Sign Up" button
A tutorial for Sign Up is available here.
One-Time Pay
The online payment system also offers a quick payment option (“ONE TIME PAY” button) which allows customers to make a one-time payment without registering or logging into the system.
Click on the “ONE TIME PAY” button located on the Utility Billing page.
To use the One-Time Pay feature, users will need their utility account number and security code located on the upper right side of the paper bill.
Visit our How-To page if you need more information about the sign up process.
Having trouble paying your City of Salem utility bill? We can help! Call our Customer Services Team at 503-588-6099, Monday through Friday, 8:00 a.m. to 5:00 p.m. for more information about our utility assistance programs or visit our utility assistance webpage.