Complaint Process

Any person who believes that they or any other program beneficiaries have been subjected to unequal treatment or discrimination in his or her receipt of benefits and/or services from the City, or by a contractor or subrecipient on the grounds of race, color, national origin, sex, age, disability, or income, may file a Title VI Complaint with the Title VI Coordinator. Any person who believes that they or any other program beneficiaries have been subjected to unequal treatment or discrimination in their receipt of benefits and/or services, or on the grounds of race, religion, color, sex, marital status, familial status, national origin, age, mental or physical disability, sexual orientation, gender identity and source of income, may file a complaint under SRC Chapter 97 with the City's Human Rights and Relations Commission.

Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the Title VI Coordinator, City staff, contractors, subrecipients, and Affected Parties may be utilized for resolution.

The following procedures cover all complaints arising under Title VI. These procedures do not deny the right of the complainant after completion of the Title VI complaint process to file a complaint with state or federal agencies or to bring a private action based on the complaint.

  1. Any person, group of persons, or entity that believes they have been subjected to discrimination under the Title VI Requirements may file a written complaint with the Title VI Coordinator. The complaint must be filed within 180 days of the alleged discriminatory act or occurrence.

  2. Upon receipt of the complaint, the Title VI Coordinator will determine whether the City has jurisdiction over the complaint, whether the complaint contains the necessary information, what additional information is needed, and whether further investigation is needed. Within 5 working days fo receipt of the complaint, the Title VI Coordinator will determine whether the City has jurisdiction, whether the complaint is complete, and whether the complain warrants investigation, and will notify the complainant and the respondent of the institution of any investigation.

  3. The Title VI Coordinator will provide the respondent with opportunity to respond in writing to the allegations in the complaint. The respondent shall have 15 days from receipt of notification to furnish a response to the allegations in the complaint.

  4. If complaint is against a contractor or subrecipients, the City will have 15 days from receipt of the complaint to advise the appropriate state or federal agency (e.g., ODOT for transportation related projects) of the receipt of a complaint and the status of the investigation.

  5. within 60 days of the receipt of the complaint, the Title VI Coordinator will cause to be prepared a written investigative report. The investigative report shall include a narrative description of hte incident, identification of persons interviewed, findings, and recommendations for disposition. The written report shall be reviewed and finalized by the Title VI Coordinator and sent to the City Attorney.

  6. The City Attorney will review the investigative report and meet with the Title VI Coordinator and City Manager to determine the appropriate action.

  7. Once the investigative report has been completed and appropriate action determined, the complainant and respondent shall receive a copy of the investigative report, a statement of appropriate action, and notification of appeal rights.

  8. Within 15 days of the complainant and respondent receiving a copy of the investigative report and determination of appropriate action, the Title VI Coordinator will meet with each party to discuss the determination of appropriate action along with the findings and conclusions in the investigative report.

  9. Within 60 days of receipt of the original complaint, a copy of the complaint and the City's investigation report and determination of appropriate action will be provided to the appropriate federal or state agency (e.g., ODOT for transportation related projects) for comments.

  10. Within 15 days fo receiving comments from the federal or state agency, the Title VI Coordinator will meet with all parties to the complaint to discuss the comments provided by the federal or state agency.

  11. After receiving any comments from the appropriate federal or state agency, the City Manager shall review the comments and adopt a final decision that includes taking appropriate action to address any comments provided by the federal or state agency. The final decision shall be provided to all parties to the proceeding, and shall include a statement that a party has a right to appeal the city manager's decision. A party may seek reconsideration of the City Manager's final decision if the party produces evidence of new facts that were not previously considered and could not have been reasonably discovered during the investigation.

  12. If the party is not satisfied with the results of the investigation or the disposition of the complaint, the party may appeal the City Manager's final decision to the appropriate federal or state agency, by filing a request for an appeal no later than 180 days after the date of the City Manager's final decision.

Title VI Program Components
Title VI Plan Organization and Staffing
Authorities